Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility. To be eligible for a return, your item must be in the same condition that you received it: new, unused, unassembled, and in its original packaging. You will also need the receipt or proof of purchase. Custom, special-order and clearance ("final sale") items cannot be returned unless they arrive damaged or defective.

How to start a return. Contact us at info@lussofurniture.com or call us at the store. Returns can be brought to our showroom at 4557 NW 7th St, Miami, FL 33126, or shipped back to that address. If your return is accepted, we will send you a return shipping label with instructions on how and where to send the package. Items sent back without first requesting a return will not be accepted.

Return shipping costs. The customer is responsible for the cost of return shipping. The cost of the return label (or of any carrier you choose) will be deducted from your refund. There is no restocking fee.

Damages and issues. Please inspect your order upon delivery and contact us within 48 hours if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right at no cost to you.

Exchanges. The fastest way to get the item you want is to return the item you have and, once the return is accepted, place a new order.

Refunds. We will notify you once we have received and inspected your return, and let you know if the refund was approved. If approved, you will be refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we approved your return, please contact us at info@lussofurniture.com.